Refund policy

Returns & Exchange Policy

Last Updated: [Date]

At Groov, we want you to love what you ordered. If something isn't right, here's how our returns and exchange process works.

3.1 Return Window

You may request a return or exchange within 7 days of delivery, provided the conditions below are met.

3.2 Conditions for Return/Exchange

Items must be:

  • Unused, unwashed, and unworn, with original tags and packaging intact
  • Free of stains, odours, alterations, or damage not caused by Groov
  • Accompanied by the original invoice or order confirmation

3.3 Non-Returnable Items

The following items cannot be returned or exchanged, unless defective or incorrect:

  • Innerwear, socks, and other items marked as "non-returnable" for hygiene reasons
  • Items purchased during clearance/final sale (unless stated otherwise)
  • Customized or personalized products
  • Gift cards

3.4 How to Initiate a Return or Exchange

  1. Go to "My Orders" on the Website/App and select the item you wish to return or exchange.
  2. Choose the reason for return and select a preferred resolution: refund, exchange, or store credit.
  3. Schedule a reverse pickup (available in most serviceable pincodes) or self-ship the item if pickup isn't available in your area.
  4. Once the item passes quality check at our warehouse, your refund/exchange will be processed.

3.5 Quality Check

All returned items go through a quality check (QC). If an item fails QC (e.g., signs of use, missing tags), it will be sent back to you, and no refund or exchange will be issued.

3.6 Refunds

  • Refunds are processed to the original payment method within 3 working days of the item passing QC.
  • For COD orders, refunds are issued via bank transfer/UPI or as store credit, per your selection.
  • Shipping charges (if any) are non-refundable, unless the return is due to a defective, damaged, or incorrect item.

3.7 Exchanges

  • Exchanges are subject to size/product availability.
  • If the desired exchange item is unavailable, we'll offer a refund or store credit instead.

3.8 Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or wrong item, please report it within [e.g., 48–72 hours] of delivery via info@groovstore.com or WhatsApp: +91 79800 25500 with photos/video of the product and packaging. We'll arrange a free replacement or full refund, including shipping charges.

3.9 Cancellations

  • Orders can be cancelled free of charge before they are shipped.
  • Once an order is shipped, it cannot be cancelled but may be returned per this policy upon delivery.

3.10 Contact Us

For return or exchange assistance, reach out to info@groovstore.com or WhatsApp: +91 79800 25500, or use the "Track Order" section on the Website.