Terms of service

Terms & Conditions

Last Updated: [Date]

Welcome to Groov ("Groov," "we," "us," or "our"). These Terms & Conditions ("Terms") govern your access to and use of [www.groov.com] (the "Website"), including any content, functionality, and services offered on or through it.

By accessing or using the Website, creating an account, or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Website.

1.1 About Us

Groov is owned and operated by Truewear Apparels Pvt Ltd, a company incorporated under the laws of India, having its registered office at APT-NRH063 DLF P/III, New Town Height AA-III, Chandpur, Rajarhat, New Town, North 24 Parganas 700 135, West Bengal. CIN: U46411WR2026PTC296366. GSTIN: 19AANCT5390A1Z4.

1.2 Eligibility

You must be at least 18 years old to create an account or make a purchase on the Website. If you are under 18, you may use the Website only with the involvement of a parent or legal guardian.

1.3 Account Registration

  • You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
  • You agree to provide accurate, current, and complete information during registration and to update it as needed.
  • Groov reserves the right to suspend or terminate accounts that provide false information or violate these Terms.

1.4 Products and Pricing

  • All products are subject to availability. We reserve the right to discontinue any product at any time.
  • Prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise.
  • We make reasonable efforts to display product colors and details accurately; however, actual colors may vary slightly due to screen settings and photography.
  • In the event of a pricing error, Groov reserves the right to cancel the order and issue a full refund.

1.5 Orders and Order Acceptance

  • Placing an order constitutes an offer to purchase. An order is confirmed only upon our dispatch confirmation, not upon order placement or payment.
  • We reserve the right to refuse or cancel any order for reasons including but not limited to: product unavailability, errors in pricing or product information, suspected fraudulent activity, or violation of these Terms.

1.6 Payments

  • We accept payments via [credit/debit cards, UPI, net banking, wallets, Cash on Delivery (COD), etc.].
  • COD orders attract an additional handling fee, displayed at checkout, and may be subject to a maximum order value limit.
  • All payment information is processed through secure, PCI-DSS-compliant third-party payment gateways. Groov does not store your full card details.

1.7 Promotions and Discount Codes

  • Promotional codes are valid only for the period and terms specified and cannot be combined unless explicitly stated.
  • Groov reserves the right to modify, suspend, or withdraw any promotion at its discretion.

1.8 Intellectual Property

All content on the Website — including the Groov name, logo, designs, graphics, product images, and text — is the property of Groov or its licensors and is protected under applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our prior written consent.

1.9 User Conduct

You agree not to:

  • Use the Website for any unlawful purpose or in violation of these Terms.
  • Upload or transmit viruses, malicious code, or engage in any activity that disrupts the Website.
  • Attempt to gain unauthorized access to any part of the Website or its systems.
  • Post false, misleading, or defamatory reviews or content.

1.10 Limitation of Liability

To the maximum extent permitted by law, Groov shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products purchased, beyond the value of the order in question.

1.11 Indemnity

You agree to indemnify and hold Groov, its officers, and employees harmless from any claims, losses, or damages arising from your breach of these Terms or misuse of the Website.

1.12 Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Kolkata, West Bengal.

1.13 Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are: Name: [Name] Email: info@groovstore.com Address: APT-NRH063 DLF P/III, New Town Height AA-III, Chandpur, Rajarhat, New Town, North 24 Parganas 700 135, West Bengal

1.14 Changes to These Terms

We may update these Terms from time to time. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

1.15 Contact Us

For questions about these Terms, contact us at info@groovstore.com or WhatsApp: +91 79800 25500.