Shipping policy

4. Shipping Policy

Last Updated: [Date]

4.1 Shipping Coverage

We currently ship to serviceable pin codes across India. International shipping is not available at this time. We'll update this policy if and when we begin shipping outside India.

4.2 Processing Time

Orders are typically processed and dispatched within [e.g., 1–3 business days] of order confirmation, excluding weekends and public holidays.

4.3 Delivery Timelines

  • Metro cities: [e.g., 3–5 business days]
  • Non-metro/other locations: [e.g., 5–8 business days]

Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or other unforeseen circumstances.

4.4 Shipping Charges

  • Free shipping on orders above ₹999.
  • A flat shipping fee of ₹[X] applies to orders below ₹999.
  • COD orders incur an additional handling fee of ₹[X], charged at checkout.

4.5 Order Tracking

Once your order is shipped, you will receive a tracking link via SMS/email/WhatsApp. You can also track your order under "Track Order" on the Website using your order ID and registered mobile number.

4.6 Multiple Shipments

If you order multiple items, they may be shipped separately (from different warehouses) and arrive at different times. You will not be charged extra for split shipments.

4.7 Failed Delivery Attempts

Our courier partners typically make [2–3] delivery attempts. If delivery fails after these attempts, the order will be returned to us, and we will contact you to reschedule delivery or process a refund (minus shipping costs, if applicable).

4.8 Undeliverable Areas

If your pin code is temporarily unserviceable at checkout, you can:

  • Enter an alternate address, or
  • Choose to be notified once delivery becomes available in your area.

4.9 Delays

While we strive to meet estimated delivery timelines, Groov is not liable for delays caused by courier partners, natural disasters, strikes, or other events beyond our reasonable control.

4.10 Contact Us

For shipping-related queries, contact us at info@groovstore.com or WhatsApp: +91 79800 25500.